Returns & Exchanges

At EZPAWN Online Catalog, we want you to be fully satisfied with your purchase. If your item does not meet your expectations, you can return it within 30 days of receipt for a full refund or exchange.

Return Process

• 1.
  Initiate Your Request

  Log into your account and navigate to your order history to select the items you wish to return and receive a Return Authorization number.

• 2.
  Prepare the Package

  Carefully pack the item in its original packaging, ensuring all tags, certificates of authenticity, and accessories are included to qualify for a refund.

• 3.
  Ship the Item

  Affix the provided prepaid shipping label to your package and drop it off at any authorized carrier location.

• 4.
  Receive Refund

  Once our quality assurance team inspects the returned merchandise, we will process your refund to the original payment method within 5-7 business days.